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VoIP MAINTENANCE SERVICE
From the maintenance department of Avanzada 7 a daily and constant maintenance of the machines that customers have and have this service contracted. The services that are carried out are included in 3 groups of actions:
MONITORING
A monitoring panel is available at the facilities of Avanzada 7 where each and every one of the installations are constantly monitored so that our technicians can get ahead to solve the possible incidents they can locate in their Asterisk telephony systems.
In the same way, alerts are recived via email from the different systems that our technicians receive inmediately, to take the pertinent actions ad verifications before the damage occurs in their systems.
In the same way both via telephone and email, they can notify you within the contracted schedule and our technicians will give you an inmediate response and resolution of the incident in the shortest possible time, usually within a few minutes after the alert received.
There is a ticket platform, where you can follow up both the client and Avanzada 7 s.l. staff of the incidents reported, as well as the response times of the same.l
BACKUPS
For Avanzada 7 S.l. ensure the availability in front of catastrophes of the maintenance systems. For those platforms that do not have high availability, as well as those that do, Avanzada 7 s.l. makes daily backup copies of the Asterisk configuration, as well as periodic copies of databases, logs, locutions or basic system configuration for can be recovered in case of serious loss of it (hardware or natural catastrophe).
This process is automatic and monitored, you should not worry about anything.
SECURITY
For Avanzada 7 sl, the security of its platform is very important, so updates are always made to packages that compromise security or correct serious failures and that may be affected, as well as Asterisk, keeping the latest versions stable and correcting errors and important bugs in terms of functionality and security.
In the same way, all our maintained systems have firewalling and RSA access keys, and only Avanzada 7 staff has remote access to your system, regardless of whether or not you have a firewall in your infrastructure.
RECONFIGURATION AND CHANGES
Within tha maintenance you can request small configuration changes, extension of extensions, cancellation, modification of call output (dialplan), as well as issues detailed in the contract you have.
Similarly if you want to expand your platform to improve it, depending on the load that this implies, you can enter into the maintenance service, or contract consulting services that Avanzada 7 sl also provides.
UPDATES
Each and every one of the systems that have Avanzada 7 maintenance receive periodic updates of both the Asterisk telephony system and the operating systems packages. It is for Avanzada 7 a priority that the systems are updated in the face of problems and security breaches, as well as in terms of stability.
Systems are updated to the latest versions of Asterisk available that have been approved for production by Avanzada 7, as well as corrections that appear to bugs on security and stability of the systems. The installations are updated to the latest versions of the LINUX operating systems generally, to pursue the stability and integrity of them.
MONTHLY MAINTENANCE REPORTS
Every month a report is sent to the client so that he can assess the status of his system for possible hardware updates or keep informed of the special actions that have been carried out in the system. This report includes the following information with maximum, minimum and average values:
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Monitoring, backups, reconfigurations and updates
