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VoIP MAINTENANCE SERVICE
From the maintenance department of Avanzada 7 a daily and constant maintenance of the machines that customers have and have this service contracted. The services that are carried out are included in 3 groups of actions:
MONITORING
A monitoring panel is available at the facilities of Avanzada 7 where each and every one of the installations are constantly monitored so that our technicians can get ahead to solve the possible incidents they can locate in their Asterisk telephony systems.
In the same way, alerts are recived via email from the different systems that our technicians receive inmediately, to take the pertinent actions ad verifications before the damage occurs in their systems.
In the same way both via telephone and email, they can notify you within the contracted schedule and our technicians will give you an inmediate response and resolution of the incident in the shortest possible time, usually within a few minutes after the alert received.
There is a ticket platform, where you can follow up both the client and Avanzada 7 s.l. staff of the incidents reported, as well as the response times of the same.l
BACKUPS
For Avanzada 7 S.l. ensure the availability in front of catastrophes of the maintenance systems. For those platforms that do not have high availability, as well as those that do, Avanzada 7 s.l. makes daily backup copies of the Asterisk configuration, as well as periodic copies of databases, logs, locutions or basic system configuration for can be recovered in case of serious loss of it (hardware or natural catastrophe).
This process is automatic and monitored, you should not worry about anything.
SECURITY
For Avanzada 7 sl, the security of its platform is very important, so updates are always made to packages that compromise security or correct serious failures and that may be affected, as well as Asterisk, keeping the latest versions stable and correcting errors and important bugs in terms of functionality and security.
In the same way, all our maintained systems have firewalling and RSA access keys, and only Avanzada 7 staff has remote access to your system, regardless of whether or not you have a firewall in your infrastructure.
RECONFIGURATION AND CHANGES
Within tha maintenance you can request small configuration changes, extension of extensions, cancellation, modification of call output (dialplan), as well as issues detailed in the contract you have.
Similarly if you want to expand your platform to improve it, depending on the load that this implies, you can enter into the maintenance service, or contract consulting services that Avanzada 7 sl also provides.
UPDATES
Each and every one of the systems that have Avanzada 7 maintenance receive periodic updates of both the Asterisk telephony system and the operating systems packages. It is for Avanzada 7 a priority that the systems are updated in the face of problems and security breaches, as well as in terms of stability.
Systems are updated to the latest versions of Asterisk available that have been approved for production by Avanzada 7, as well as corrections that appear to bugs on security and stability of the systems. The installations are updated to the latest versions of the LINUX operating systems generally, to pursue the stability and integrity of them.
MONTHLY MAINTENANCE REPORTS
Every month a report is sent to the client so that he can assess the status of his system for possible hardware updates or keep informed of the special actions that have been carried out in the system. This report includes the following information with maximum, minimum and average values:
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Founced in 2002, Grandstream Networks is the leading manufacturer of voice/video telephony and IP video surveillance systems. Grandstream addresses the needs of small and medium businesses through products that reduce the costs of communications, increasing security in order to improve productivity. Their products based on the standard SIP protocol offer wide interoperability in the industry, unrivaled features and flexibility.
Grandstream's IP Executive terminals are the next generation of IP Phones. They offer the highest telephony functions for businesses that need specific features like multiple lines and SIP identities, high-quality audio, integrated PoE and broad interoperability. They represent the perfect choice for businesses that need a high quality multi-line executive IP Phone at an affordable cost.
Grandstream's IP Standard Desktops are a new generation of ideal IP Phones as a working tool for small and medium businesses.
High-quality audio, customizable application service, soft keys, call waiting, call forwarding and transfer, tripartite conference and acoustic echo cancellation are some of the functions that have these great Grandstream handsets.
The Grandstream DECT series is presented as the new generation of high-quality, easy-to-use wireless IP phone. It offers a great variety of functionalities and a wide range of radio coverage.
Its compact size, excellent voice quality and excellent features make it a tandem with excellent value for money.
Grandstream offers several videoconferencing solutions at the user's disposal. We find, on the one hand, the series of Videophones IP of Grandstream, that combines in one device the benefits of an IP telephone with videoconference and the functionality of an Android tablet.
Incorporating a tablet's solutions gives you access to a multitude of Android apps, including business productivity such as Skype, Microsoft Lync, GoToMeeting, etc. A device that offers a multiplatform solution for all business communication and productivity needs (voice, video, data and mobility).
On the other hand, Grandstream also offers GVC3200, an Android based revolutionary videoconferencing solution, which supports multiple conferencing protocols from which we also find an adapted version for needs of small and medium businesses, the GVC3202.
Grandstream Analog Telephone Adapters (ATA) offer the ability to deploy commercial voice over IP services over an analog phone. Grandstream offers the following models to the user:
Grandstream video suveillance cameras are ready for any outdoor or indoor environment, where weather and light conditions are constantly changing. It lenses allow an adaptation according to the monitoring needs of the users allowing to monitor nearby areas, entrances to buildings, etc.
Grandstream has a wide range of Gateways ideal for any business that wants to incorporate the new IP technology into their daily activity. In addition, it is presented as the ideal solution to monetize the investment made in an analog telephone equipment, fax and tradicional PBX systems.
- GXW4004/4008 series represents the ideal solution for companies that wants to connect one or more lines from a traditional PBX to a VoIP telephone system with 4 and 8 FXS ports respectively.
- The GXW4104/4108 models convert SIP/RTP IP calls into traditional PSTN calls. Witn 4 and 8 FXO ports respectively, the installation is identical on both models and offers complete interoperability with IP PBX systems, softswhitches and SIP servers.
- The GXW4216/4224/4232/4248 has 16/24/32 and 48 analog FXS telephony ports respectively. In addition, they incorporate advanced security protection, excellent voice quality, easy provisioning and excellent performance in handling high volumes of voice calls.
In the portfolio of Grandstream, we also find this type of solutions, ideal for meeting rooms or meetings of any office thanks to its excellent mobility and audio quality. It has bluetooth, WiFi, 7-way conference and connection of a second GAC2500 unit in "Daisy-chain" mode with a secondary speaker and another microphone of expansion. That is why its flexibility and mobility are the main differentiating qualities of this audio conference equipment.
In addition, being based on Android 4.4 supports Google App Store applications such as Google Hangouts, Skype, Skype for Business (Lync), Internet browser, Adoble Flash, Twitter, Facebook, Youtube, Google Calendar, import / export data from Mobile phone via Bluetooth, etc. API/ SDK available for advanced custom application development.
Grandstream's "Admin Only" service is a cost-effective solution for remote management of UCM6300 series devices. Priced at just $49/year, this plan offers 1GB of cloud storage and access to advanced remote admin features found in the Plus and Pro plans.
Perfect for small businesses, this service centralizes device management through UCM RemoteConnect, ensuring secure and reliable connections. Key features include automated NAT firewall traversal, real-time monitoring, and diagnostic tools to maintain optimal system performance.
Fully integrated with GDMS, the "Admin Only" plan simplifies IT tasks, providing seamless management and enhanced security for your communication infrastructure. Contact us to learn more and discover how UCM RemoteConnect can optimize your network.
The Cloud IM Add-On for UCM RemoteConnect by Grandstream is designed to elevate your remote collaboration experience. It integrates seamlessly with the UCM6300 series, providing unified messaging, calls, meetings, and scheduling functionalities.
This add-on supports instant messaging with advanced features, including file sharing, multimedia messaging, and group chats, fully synchronized across multiple clients. Perfect for enterprises looking to streamline their communication systems, the Cloud IM Add-On ensures a smooth workflow and enhanced productivity.
Unlock the potential of your UCM RemoteConnect platform with this robust add-on. Contact Avanzada7 Sales Team for pricing or download the datasheet for further details.
The Enterprise Plan of UCM RemoteConnect by Grandstream is designed for organizations requiring robust, scalable, and secure communication solutions for remote collaboration. Supporting up to 400 registered users or devices and 64 simultaneous sessions of voice calls, video meetings, or conferences, this plan provides the highest capacity within the UCM RemoteConnect suite.
It includes 10GB of cloud storage, secure NAT firewall traversal, and real-time system monitoring and alerts to ensure seamless and secure connections. Advanced remote administration, integration with WebRTC trunking, custom logo and top-level domain (FQDN), and detailed call quality analytics elevate the user experience. Compatible with the Wave app for desktop, web, and mobile, the Enterprise Plan is ideal for businesses seeking premium communication capabilities.
Contact our Avanzada7 Sales Team today or download the full datasheet for more details.
The UCM RemoteConnect Business Plan by Grandstream is the ultimate solution for businesses seeking to connect and manage up to 200 remote users or devices simultaneously. This plan supports up to 32 concurrent voice, video calls, or conference sessions and includes 5 GB of cloud storage. The innovative Wave app enables seamless collaboration from desktop, web, or mobile platforms.
With always-on automated NAT firewall traversal and integration with the Grandstream Device Management System (GDMS), this plan ensures secure, reliable connections. It also offers advanced system monitoring, real-time alerts, call quality analytics, and customization options for company logos and domains.
Elevate your remote team's productivity and security with this robust and scalable platform. Contact us in Avanzada7 for pricing or download the datasheet for more details.
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Monitoring, backups, reconfigurations and updates
Add 50GB to optimize remote collaboration and data management securely.
Efficient remote management for UCM6300 with included cloud storage.
Synchronize messaging, meetings, and collaboration tools across the UCM RemoteConnect ecosystem.
Support for up to 400 users with secure and centralized remote ...
Advanced features for up to 200 users with centralized management and ...
