Why you should choose a VoIP PBX for your business
One of the most important issues that entrepreneurs face in this interconnected world is, without a doubt, how to deal with communication between customers and the company itself. Depending on the size of the business, we will bet on the installation of a telephone switchboard in the offices, which will serve us to be able to communicate among the different workers, as well as to offer a customer service with higher benefits. But do you know why you should choose a VoIP PBX?
Firstly, the theory: what is a VoIP exchange?
Surely when you think of a telephone switchboard, the first
The telephone exchange allows us to connect different telephone lines in the same place, allowing to make and receive telephone calls both internally and externally. The telephone exchange is vital if you need to provide a customer service or telemarketing sercies. But the new technologies have made obsolete the usual telephone exchanges based on robust devicese communicated through the telephone network.
The main drawback of this type of switchboard lies in the installation itself: you must pull telephone wires to each of the terminals and, if you want to expand, you must buy and in stall another physical device. In case this seems to you little, in case of changing of headquarters you sill have to move all the infrastructure and reassemble it.
The VoIP exhange has revolutionized the way companies make and receive telephone calls, as well as their added value services. Like many other services that both individuals and companies enjoy, the VoIP exchange is connected to the network; the terminals are registered to it and are ready to operate.
VoIP technology
The secre of the IP PBX is in the VoIP (Voice over IP) protocol, a technology as old as the Internet itself and that in the last 20 years has become predominant until replacing calls through the old telephone network. today almost all the phone calls that are made are VoIP. As if this were not enouth, popular programs such as Telegram, Skype or Whatsapp incorporate a VoIP call service, which makes them small IP PBXs very useful to call. For example, if we want to make phone calls using a WiFi network because we are in a country where international calls are very expensive.
The advantages of the IP PBX for your business
The first of the de advantages of the VoIP exchange has been mentioned at the beginning: it does not require more installation that the connection of the terminal to the network and its activation from the control page of the switchboard. But continuing with the terminals, the VoIP phone market is very broad and we can find very interesting options for our business.
Another advantage that we must highlight is the possibility of using traditional telephones on a VoIP exchange. With the ATA-VoIP adapter we can connect any traditional telephone to this system. It is a converter with a traditional telephone plug on one side and an input for ethernet cable on the other. We can not forget that our computer, mobile or tablet can also function as an IP PBX terminal. Programs such as Microsoft, Skype or Google Hangouts, offer calls between users of the program, although only Skype allows calls to telephone lines.
What IP switchboard is better for our business
This is something that should be discussed with experts in the field, since the options are many. Some, like Asterisk, for example, are based on free and open source software that must be customized for each business almost from scratch. Something formidable that allows adding so many added value services to our switchboard (voicemail, call in eve with music, call recording, integration with CRM...), as we want.
First of all, employee training will be vital
One of the disadvantages of this switchboard is that the devices are more complex to use than traditional telephones. IP telephony terminals are in themselves small computers with functions such as calendar, agenda... and some of the most advanced allow you to connect to the Internet and integrate with CRM systems.
Above all, the most important thing, besides that training to the professional team, is the implementation of this VoIP technology in the communication system that the company has. Here the figure of the integrator will be essential to lead the company to this change, and they will need a good customized training to be able to implement these terminals without problems in the communications system of the company itself.
Likewise, the VoIP exchange requires some maintenance that can be offered in-house or externally. If we choose to have an expert and well-trained technician within the company to respond to any system crash, training for the expert handling of the IP PBX will be key.
Does the IP PBX suit your business?
The technological revolution advances unstoppable and is changing everything. Your business should not be left aside and the commitment to a VoIP switchboard, nowadays, is essential to be competitive in the market.
As essential as knowing how to implement these terminals in an own communication system, training that is available to installers and integrators with predetermined or personalized courses provided by the Avanzada 7 technical team.
